eService

COD Service

Our mission is to build a trustworthy online transaction environment for both our clients and their customers and to deliver fast and safely in the last mile.  In response to O2O business management and diversified digital marketing services, we provide O2O channels integration services including information flow, cash flow, logistics, commercial flow, etc. We strive to become your first choice partner for logistics and payment service in Taiwan.

7-ELEVEN Cash on Delivery & Store Pickup Only

Upon completing the ordering process online, consumers could choose to pay via Cash on Delivery or Store Pickup Only as a shipping option and pay via other payment methods. (“Store pickup only” means that customers have already paid online so they can directly collect their packages at 7-ELEVEN without paying.) “Cash on Delivery” or COD is currently the most-used delivery service, accounting for 95 percent of all services.

01
Sellers upload orders to 7-ELEVEN online system.
02
Sellers need to attach a 7-ELEVEN specific label to each package.
03
The packages will be delivered to distribution centers.
04
Upon receiving packages, we will check them carefully before acceptance.
05
The packages will be shipped to different 7-ELEVEN stores by delivery staffs.
06
After providing specific information (identification) and leaving signatures, consumers can directly take their own packages.

7-ELEVEN Payment Only (Code Payment)

For virtual items, points top-up and other services, consumers can make payments in stores to avoid making transfer errors and unauthorized charges.

01
Take the payment code from their online shopping sites.
02
Enter the payment code on ibon and print out the charge lists.
03
Take charge lists to counters to complete the payments.
04
After payment, this transaction is completed.

7-ELEVEN Return & Exchange Service

If consumers want to return or exchange the products, they could contact with shopping sites or their customer service executives. Then, they could get a return authorization code to complete return & exchange at 7-11 stores.

01
Consumers can get a return authorization number from shopping sites or their customer service executives.
02
Enter the return number on ibon and print out the shipping label.
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Stick the shipping label on the return package.
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Take the return package to 7-11 counters.
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Packages will be taken by delivery staffs.
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Shops could take the return packages from distribution centers.

7-ELEVEN Store to Store Delivery Service

After senders and recipients confirm pick-up store, package will be shipped to the designated stores. Consumers can pick up their packages flexibly according to their individual schedule.

01
Senders and recipients confirm the store of pick-up.
02
Get a number from ibon, websites or apps, then print out the shipping label.
03
Stick the shipping label on the package.
04
Take the package to 7-11 counters.
05
Packages will be taken by delivery staffs.
06
After providing specific information (identification), consumers can directly take their own packages.

7-ELEVEN Cash on Delivery & Store Pickup Only of Frozen items

Consumers purchasing frozen products online can pick up the items at 7-ELEVEN stores, and the professional delivery of frozen packages is guaranteed at a constant temperature.

01
E-commerce companies upload 7-ELEVEN order information
02
E-commerce companies package the products and attach a 7-ELEVEN specific label to each package.
03
The logistics center dispatches trucks to pick up the frozen packages and help maintain the desired temperature.
04
In the distribution center, the packages will be sent to the convenience store after Inspection.
05
After providing specific information (identification) and leaving signatures, consumers can directly take their own packages at the store.

OUR
CLIENTS

FAQ

7-ELEVEN Cash on Delivery & Store Pickup Only

How to apply for cooperation? How to get more information about the relevant cost?
Please email your company name, web address, brand name, telephone number, monthly shipment to 711EC@sp88.com

7-ELEVEN Payment Only (Code Payment)

I have already paid at stores, but why the website still shows “payment hasn’t been submitted successfully”?
After completing the payment, please wait for 5 to 15 minutes process time. If the status still shows “payment hasn’t been submitted successfully”, please contact with our customer service executives.
Does Code Payment include virtual currency such as Bitcoin?
No, virtual currency hasn’t been included.

7-ELEVEN Return & Exchange

If my package is delivered by post office or T-Cat, can I return or exchange my package by 7-ELEVEN?
As long as the shop cooperate with us in Returns Service, no matter what kind of delivery, you can return or exchange by 7-ELEVEN.
I had entered the return code and take my package to the counter. Why staffs rejected my package? Do 7-ELEVEN stores provide packing service?
  1. You need to follow our return rules that the size of your package cannot be bigger than 45*30*30cm and the weight cannot be over 10kg.
  2. We won’t additionally provide packing and labelling service. You can buy delivery bags and boxes from 7-ELEVEN stores if you need.

SHOWCASE

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